This is a Privacy Policy
Last Updated: December 2025
1. Who We Are
This Privacy Policy explains how All Family Care (“All Family Care,” “we,” “us,” or “our”) collects, uses, and protects your information when you:
Visit our website at https://www.allfamilycare.net (the “Site”),
Use our online forms, telehealth services, or patient portals,
Communicate with us by phone, text message (SMS), email, or in person.
All Family Care is located at:
All Family Care
443 Gillum Dr, Ste 3
Dalton, GA 30721
Phone: (706) 229-9709
Email: [email protected]
Important: When we provide medical services, some of the information we collect is Protected Health Information (“PHI”) governed by the Health Insurance Portability and Accountability Act (“HIPAA”). In those cases, our HIPAA Notice of Privacy Practices will apply. If there is a conflict between this Privacy Policy and our HIPAA Notice, the HIPAA Notice controls.
2. Scope of This Privacy Policy
This Privacy Policy applies to information we collect:
On our Site and online forms,
Through telehealth and virtual visit platforms we use,
Through text messaging (SMS/MMS) and email,
When you contact us by phone or in person for scheduling, billing, or general questions.
This Privacy Policy does not apply to third-party websites, apps, or services that we do not control, even if you access them through links from our Site.
3. Information We Collect
We may collect the following types of information:
3.1 Information You Provide Directly
You may give us information when you:
Request an appointment or submit a form
Use our telehealth or virtual visit tools
Call, email, or text us
Pay a bill or purchase a service online
Participate in patient surveys, promotions, or events
This may include:
Contact Information: Name, address, phone number, email address
Demographic Information: Date of birth, gender
Appointment Details: Reason for visit, preferred date/time, provider selection
Insurance Information: Insurance provider, member ID, group number
Billing & Payment Information: Limited payment details (handled through secure third-party processors)
Medical Information (PHI): Symptoms, medical history, medications, diagnoses, treatment information, and other information you share with us for care
3.2 Information We Collect Automatically
When you visit our Site, we may automatically collect:
IP address and general location
Browser type and device type
Pages viewed, links clicked, and time spent on the Site
Referring URLs and search queries
We may use cookies, pixels, or similar technologies to support site functionality, analytics, and performance.
3.3 Information From Third Parties
We may receive information about you from:
Insurance plans and clearinghouses
Referring healthcare providers
Payment processors and billing vendors
Technology partners (for telehealth, scheduling, communications, or EHR/EMR systems)
4. How We Use Your Information
We may use your information for the following purposes:
To Provide Medical Care and Services
Schedule and manage appointments (in-office and telehealth)
Coordinate care between providers
Review your medical history and treatment needs
To Operate Our Practice and Business
Billing, claims processing, and payment collection
Insurance verification and eligibility checks
Practice management, reporting, and internal analytics
To Communicate With You
Appointment confirmations, reminders, and updates
Responses to your questions or requests
Important notices about your care or our services
To Provide Telehealth & Online Services
Facilitate secure video visits
Share necessary information with telehealth technology vendors
Provide follow-up instructions and prescriptions
For Legal, Security, and Compliance Purposes
Comply with applicable laws and regulations
Maintain the security and integrity of our systems
Detect, prevent, or respond to suspected fraud or misuse
With Your Consent
Certain marketing communications
Testimonials or success stories you agree to share
We do not sell your personal information.
5. Text Messages (SMS/MMS) & A2P Messaging
We use text messaging to help make your care more convenient.
By providing your mobile phone number to us and agreeing to receive messages, you consent to receive text messages (SMS/MMS) related to:
Appointment confirmations, reminders, and updates
Telehealth visit links and instructions
Billing reminders and payment links
Important practice updates (e.g., hours, closures, policy changes)
Message & data rates may apply.
You can opt out of text messages at any time by replying “STOP” to any message.
You can request help by replying “HELP.”
Opting out of marketing or reminder texts will not affect our ability to contact you when required by law or as necessary for your treatment (where permitted).
We do not share your text opt-in consent or mobile number with third parties for their own marketing purposes.
6. Cookies & Online Tracking
Our Site may use cookies and similar technologies to:
Remember your preferences and settings
Improve website performance and usability
Understand how visitors use our Site (analytics)
You may adjust your browser settings to block or delete cookies; however, some parts of the Site may not function properly without them.
At this time, our Site does not respond to “Do Not Track” (DNT) signals from browsers.
7. How We Share Your Information
We may share your information with:
Service Providers & Vendors
Electronic health record (EHR/EMR) providers
Telehealth platforms
Appointment, messaging, and call-center tools
Billing and payment processors
IT, hosting, and security providers
These third parties are required to use your information only to perform services for us and to protect it appropriately.
Insurance Companies & Payers
To verify coverage, submit claims, and obtain payment
Other Healthcare Providers
For coordination of your care, referrals, or medical consultations
Legal & Regulatory Authorities
When required by law, court order, subpoena, or regulation
To protect your or others’ safety, rights, or property
Business Transfers
In connection with a merger, acquisition, practice sale, or similar transaction, where permitted by law
We do not sell your personal data to third parties.
8. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, and disclosure. This includes:
Secure systems and encrypted connections where appropriate
Access controls and role-based permissions
Regular review of our security practices
However, no system can be guaranteed 100% secure. If you believe your interaction with us is no longer secure (for example, you suspect unauthorized access to your account or communication), please contact us immediately.
9. Data Retention
We retain your information for as long as necessary to:
Provide medical care and related services
Comply with legal, regulatory, and recordkeeping requirements
Resolve disputes and enforce our agreements
Medical and billing records may be kept for extended periods as required by healthcare, insurance, and tax laws.
10. Children’s Privacy
We provide medical care to children with the consent of a parent or legal guardian.
We do not knowingly collect personal information online from children under the age required by applicable law (such as 13). If you believe a child has provided us information online without appropriate consent, please contact us so we can take appropriate action.
11. Your Choices & Rights
Depending on applicable law, you may have the right to:
Access certain information we maintain about you
Request corrections to inaccurate information
Request that we limit the use or sharing of certain information for treatment, payment, or healthcare operations (subject to legal limits)
Opt out of non-essential marketing communications
To exercise these rights, please contact us using the information in the “How to Contact Us” section below. For rights specifically related to your Protected Health Information, please refer to our HIPAA Notice of Privacy Practices.
You can also:
Opt out of text messages by replying “STOP”
Opt out of marketing emails by using the “unsubscribe” link in those emails
12. Third-Party Websites & Links
Our Site may contain links to third-party websites or services (for example, payment processors, telehealth platforms, or social media pages). We do not control these sites and are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws.
When we make changes, we will update the “Last Updated” date at the top of this page. Your continued use of our Site or services after an update means you accept the revised Privacy Policy.
14. How to Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your information, please contact us:
All Family Care
443 Gillum Dr, Ste 3
Dalton, GA 30721
Phone: (706) 229-9709
Email: [email protected]
15. Not Legal Advice (Quick Note)
This Privacy Policy is intended to provide clear information to patients and to support general compliance needs (including SMS/A2P requirements). However, it is not legal advice. All Family Care should have this document reviewed by qualified legal counsel to confirm it meets all applicable federal, state, and healthcare-specific requirements.ragraph Font